ScoopDoods: ๐๐จ๐ฅ๐ข๐๐ข๐๐ฌ & ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐ฎ๐ข๐๐๐ฅ๐ข๐ง๐๐ฌ
Weโre committed to providing reliable, high-quality service while ensuring a seamless experience for you. Below, youโll find everything you need to know about how we operate.
๐๐ข๐ฅ๐ฅ๐ข๐ง๐ ๐๐จ๐ฅ๐ข๐๐ฒ
๐น๐๐๐๐๐๐๐๐ ๐บ๐๐๐๐๐๐: Your credit card will be charged automatically on the 1st of each month for the upcoming month's service.
๐ญ๐๐๐๐๐
๐ท๐๐๐๐๐๐๐: If payment is unsuccessful, service will be paused immediately. You have 30 days to resolve the issue and resume service. After 30 days, accounts will be removed from the schedule, and a one-time cleanup fee may apply to resume service.
๐ช๐๐๐๐๐๐๐๐๐๐: Accounts unpaid after 30 days will be sent to collections.
๐๐ค๐ข๐ฉ๐ฉ๐๐ ๐๐๐จ๐จ๐ฉ๐ฌ: Your yard will be skipped if:
-The gate is locked or frozen.
-Dogs are in the yard (friendly dogs are allowed in the yard but aggressive pups must be kept indoors during service)
-Weather conditions prevent safe service.
In these cases, your service will resume the following week with a double-duty cleanup.
๐๐๐ซ๐ ๐๐ก๐๐ฅ๐ฅ๐๐ง๐ ๐๐ฌ
Tall Grass, Leaves, or Debris: These conditions can make it difficult to locate all waste during our visit (we do our very best to locate all piles even in less than optimal conditions). Missed waste will be addressed during the next service after the yard has been maintained.
๐๐ก๐๐ญ ๐ญ๐จ ๐๐จ ๐ข๐ ๐ฒ๐จ๐ฎ ๐ง๐จ๐ญ๐ข๐๐ ๐ฆ๐ข๐ฌ๐ฌ๐๐ ๐ฐ๐๐ฌ๐ญ๐: Let us know immediately so we can address it promptly.
๐๐จ๐ฅ๐ข๐๐๐ฒ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐ง๐ญ๐๐ซ๐ซ๐ฎ๐ฉ๐ญ๐ข๐จ๐ง๐ฌ
We observe the following holidays and adjust our schedule accordingly. If your scheduled scoop day falls on any of these holidays, service will be moved by 1-2 days unless otherwise noted.
-๐๐๐ฆ๐จ๐ซ๐ข๐๐ฅ ๐๐๐ฒ
-๐๐ญ๐ก ๐จ๐ ๐๐ฎ๐ฅ๐ฒ
๐๐ก๐๐ง๐ค๐ฌ๐ ๐ข๐ฏ๐ข๐ง๐ ๐๐๐๐ค: We close on Thanksgiving Day (Thursday) and remain closed through the weekend, reopening the following Monday.
๐๐ก๐ซ๐ข๐ฌ๐ญ๐ฆ๐๐ฌ & ๐๐๐ฐ ๐๐๐๐ซโ๐ฌ: We are closed from Christmas Eve through New Yearโs Day to allow team members time with their loved ones. All services will resume the following week with double-duty cleanups.
๐๐๐๐ญ๐ก๐๐ซ ๐๐จ๐ฅ๐ข๐๐ฒ
While we strive to provide service in most weather conditions, safety is always our priority. Severe weather may occasionally prevent us from completing your service.
๐. ๐๐๐ข๐ง:
Rain wonโt stop us, but extremely heavy rain that causes poor visibility or unsafe conditions may lead to postponed service.
๐. ๐๐ก๐ฎ๐ง๐๐๐ซ๐ฌ๐ญ๐จ๐ซ๐ฆ๐ฌ:
We do not operate during thunderstorms for safety reasons. Service will resume once the storm passes. Generally we wait in our vehicle for storms to pass but we will communicate any delay's in service.
๐. ๐๐ข๐ ๐ก ๐๐ข๐ง๐๐ฌ:
Strong winds, flying debris, falling tree limbs, or unstable footing may require service to be postponed.
๐. ๐๐ฑ๐ญ๐ซ๐๐ฆ๐ ๐๐๐ฆ๐ฉ๐๐ซ๐๐ญ๐ฎ๐ซ๐๐ฌ:
In extreme cold or intense heat, we may need to skip or reschedule services to protect our teamโs safety.
๐. ๐
๐ฅ๐จ๐จ๐๐ข๐ง๐ :
If flooding makes yards or streets inaccessible, service will be skipped for that week and resume once conditions improve.
๐. ๐๐ง๐จ๐ฐ ๐๐๐๐ฎ๐ฆ๐ฎ๐ฅ๐๐ญ๐ข๐จ๐ง:
Light snow typically doesnโt affect us, but heavy fresh snow that buries waste or creates unsafe conditions will result in a skipped service. Service will resume the following week with a double-doody cleanup.
๐. ๐๐๐ฒ ๐๐จ๐๐๐ฌ:
If icy conditions make travel unsafe, service will be delayed or rescheduled.
๐๐ข๐ฌ๐ฌ๐๐ ๐๐๐ซ๐ฏ๐ข๐๐๐ฌ ๐๐ฎ๐ ๐ญ๐จ ๐๐๐๐ญ๐ก๐๐ซ
If service is postponed due to weather, it will be skipped for that week and resume the following week. Refunds are not offered for missed weeks under our monthly subscription model, but accumulated waste will be handled during the next visit.
If you need an immediate cleanup before your next scheduled service, contact us, though availability cannot be guaranteed.
Thank you for understanding these policies, which help us provide consistent and safe service. If you have any questions or concerns, feel free to reach out:
